Summary of frequently asked questions
- About amenities in each room
Amenity installed depends on the type of room. Please check the room type you have booked.
- twin room
Slippers, toothbrushes, loungewear, bath towels, face towels, cotton, cotton swabs, razors, hairbrushes, coffee, tea packs, kettles. Face / body soap, shampoo, conditioner, body shampoo, hair dryer in the shower room inside the room.
- family room
Slippers, toothbrushes, loungewear, bath towels, face towels, cotton, cotton swabs, razors, hairbrushes, coffee, tea packs, kettles. Face / body soap, shampoo, conditioner, body shampoo, hair dryer in the bathroom in the room.
- double room
Slippers, toothbrushes, clothes, bath towels, face towels, coffee, tea packs, kettles. The shower room outside the room has face and body soap, shampoo, conditioner, body shampoo and hair dryer.
- Japanese style room
Slippers, toothbrushes, bath towels, face towels, coffee, tea packs, kettles. The shower room outside the room has face and body soap, shampoo, conditioner, body shampoo and hair dryer.
- bunk bed
Slippers, bath towels, face towels, toothbrushes. In the shower room outside the room, there are face & hand soap, shampoo, conditioner, body shampoo, and hair dryer.
- Free rental items at the front desk
Curling irons, humidifiers, circulators
- Front desk paid rental items
DVD player, projector (3,000 yen each)
- Can I connect to the internet?
Free Wi-Fi is available in the hotel.
We have 3 computers (iMac) that can be used 24 hours a day in the shared space on the 1st basement floor.
- About smoking
Smoking is prohibited in the hotel and guest rooms. Please refrain from smoking around the facility.
Please use the smoking space at Beach Access on the 1st basement floor.
- About food / drink service
It is sold at the vending machine corner on the 1st basement floor.
・ Food vending machine (sweets, cup noodles, etc.)
・ Drink vending machine (coffee, soft drink etc.)
・ Liquor vending machine (beer, highball, sour etc.)
For meals, you can also use the on-site casual restaurant “Gent”.
- Do you have a coin laundry?
Located on the 1st basement floor.
The fee is 200 yen for the washing machine and 100 yen / 30 minutes for the dryer.
- About lockers
There is a private locker in the room.
Large luggage such as suitcases can be stored at the front desk, so please feel free to ask the staff.
- About restaurant opening hours
Restaurant Brasserie Gent
・ Lunch business hours 11: 30-15: 00 (LO14: 30)
・ Cafe business hours 15: 00-17: 00 (LO16: 30)
・ Dinner business hours 17: 00-21: 30 (LO20: 30)
- Is it possible to leave my luggage before check-in / after check-out?
Cargo before check-in/after check-out is stored free of charge at the front desk.
- Is it possible to send the parcel by courier in advance?
Is possible. When you send it, please send it to the following address.
〒248-0014 4-10-7 Yuigahama, Kamakura City, Kanagawa Prefecture WeBase Kamakura
Please contact email@example.com or Tel: +81-0467-22-1221 in advance with your reservation name, estimated luggage arrival date and check-in date.
- Is there a parking lot?
There is a parking lot for hotel guests at the hotel entrance.
● Up to 2 units
● Price: 3,000 yen / night
● Parking hours: 16: 00 on check-in date-until 11:00 on check-out date
* In case of extended stay +500 yen / hour
● Contact: WeBase Kamakura
- What time is check-in / check-out?
Check-in time is from 16:00 to 22:00.
For guests arriving after 22:00, please contact the front desk at 0467-22-1221.
Check-out time is 11:00 am.
- Please tell me the cancellation policy
For resevation without meals, a cancellation fee of 100% on the day of stay and 50% by the day before is charged. No cancellation fee is charged 3 or more days prior to your stay. Application of cancellation fee depends on your reservation. For details, please check the accommodation agreement.
- About rental cycle
You can use shared cycling service in the bicycle parking lot next to our restaurant.
For details, please check Hello Cycling HP at the following URL. for how to use it.
Hello Cycling HP: https://www.hellocycling.jp/
- Is there a curfew?
There is no curfew, but for security reasons, the entrance will be locked after 23:00. When you come back after 23:00, hold the room key over the sensor next to the entrance to unlock it.
- What time is the public bath available?
The public bath is available from 7:00 to 10:00 and from 16:00 to 24:00.
- Is there a turn-off time in a dormitory room?
Since it is located in a quiest residential area, it is greatly appreciated not to make it noisy around the entrance. Also, please refrain from chatting in the lounge after 22:00.
- Can children stay?
Children under the age of 6 (preschoolers) are not allowed to stay in the following 3 rooms. (Including bed-sharing)
・ Unisex dormitory room (shared room)
・ Female-only dormitory room (shared room)
・ Double bedroom