FAQ Compilation List of Frequently Asked Questions

Private rooms are equipped with unit baths. All Twin rooms and Comfort Double rooms have a bathroom with separated washroom, toilet and washbasin. Guests staying in Dormitory rooms can use the shared shower and toilet.

Free Wi-Fi is available in the hotel. Please note that a wired LAN connection is not possible. In addition, desktop PCs with internet access are available free of charge in the lounge.

Designated smoking areas are located on the 2nd and 10th floors. All other areas throughout the building and guest rooms are strictly non-smoking.
If smoking is detected outside the designated smoking rooms, a cleaning fee of ¥30,000 as well as damage compensation fees will be charged. Please also refrain from bringing cigarette butts into the guest rooms.

There are vending machines on the 2nd and 10th floors.
・Soft Drink Vending Machine
・Alcohol Vending Machine (2nd Floor Only)
・Instant Noodles Vending Machine (2nd Floor Only)
Breakfast is served in the lounge.
[Offering time] 7:00-9:30 L.O.9:00

There is a detergent free coin laundry and dryer on the 10th floor. The usage fee is from 400 yen, and payments can be made with coins and transportation IC cards. Currency exchange can be made at the automatic check-in machine on the 2nd floor or at the front desk.

Guest rooms are equipped with electronic combination safes.
For guests staying in the dormitory, lockers with customizable pin codes are available.

There are no large public baths.

There is a gift shop with souvenirs on the 2nd floor.

There is no private parking lot on the premises of our facility.
There are 4 affiliated parking lots nearby.

【place】
Marugamemachi Green Parking Lot
Marui Kamesan (Marugamemachi Parking Lot P-4)
Marugamemachi Kururin Parking Lot
Marugamemachi Ichibangai Parking Lot

【Fee】 1200 yen/24 hours
・Please present the parking ticket issued by each parking lot at the time of check-in.
・Reservations are not accepted.
・You can leave the parking lot only once.

For large vehicles such as microbuses, please contact us by phone. We will introduce a private parking lot. (not affiliated)

For more details about our partner parking lots, please refer to the Access page.

There is no motorcycles/bicycle parking on the premises of this facility.
Parking for motorcycles is free of charge at the Marugamemachi Green Parking Lot, 1st floor. However, please note that parking for motorcycles is not affiliated and reservations are not accepted. The lot is locked from 24:00 to 7:00 a.m.

Bicycles can also be parked at Marugamemachi Green B1. Although space is limited, a cycle stand is available to keep your bicycle in the hotel. Please feel free to inquire.
*Please note that the hotel cannot be held responsible for any loss, damage, or accidents that occur while bicycles are parked inside the hotel.

The closest airport limousine bus stop is “Kencho-dori Chuo Koen-mae” or “Kawaramachi”, a 6-minute walk from the hotel. The nearest bus stop for local buses is “Shoko Chukin Mae”, which is a 1-minute walk.

Airport Limousine Bus is available. Please purchase a ticket in advance at the ticket vending machine in the airport. You can also use a transportation system IC card for payment.
Please board the bus at platform 2 and get off at the nearest bus stop “Kencho-dori Chuo Koen-mae” or “Kawaramachi Station”.
The hotel does not sell tickets or make reservations.
The cab ride to the hotel takes about 30 minutes. Estimated fare is approximately 4,000-5,000 yen.

There are three ways to get to the hotel: on foot, by cab, or by bus.
It takes about 20 minutes by foot or 6 minutes by cab.
By local bus, take the [75 Takamatsu Medical Center] or [Shopping Rainbow Circulation Bus (westbound)] to the Gobancho bus stop. Or, take the [47 Omaya Line], [53 Shioe Line], [33 Kazuno Line] etc. for 10 minutes to the Shoko Chukin Mae bus stop, then get off the bus and walk for 1 minute.

We can store your luggage before check-in and after check-out free of charge at the front desk. (available only on the day of your stay).
Please do not store valuables or fragile items, as we are not responsible for any lost items.

Yes. Please send it to the address below.
We cannot accept cash on delivery or items that require refrigeration or freezing.

〒760-0052
1-2-3 Kawaramachi, Takamatsu-shi, Kagawa Prefecture
WeBase TAKAMATSU

After filling in the reservation name and check-in date on the delivery slip, please let us know the estimated arrival date of your luggage and your check-in date.
Please contact takamatsu-info@we-base.jp or 087-813-4411 in advance.

In the private rooms, we offer Refrigerator, Nespresso Machine (except for Standard Single Rooms), Electronic Kettle, Hair Dryer, Humidifier, Pajama and Safe Lock.

If you would like your room cleaned, please place the “Clean Up Please” magnet on the outside of your door by 11:00 AM. Even when we clean your room, bed linens (sheets, covers, and nightwear) are fundamentally not replaced. If you wish to have your linens changed, please inform the front desk by 11:00 AM.

If the magnet is not displayed, we will not enter your room, and a set of fresh towels and complimentary mineral water will be hung on your doorknob. For further details, please review the cleaning guide posted on your room door.

If you are staying multiple nights in the Dormitory and want your bed made, please let the front desk know by 11:00 AM. Otherwise, fresh towels will simply be left on your bed every day.
Please note: The complimentary mineral water is exclusive to guests staying in private rooms.

Unfortunately, we do not offer room service.
There is a restaurant district nearby, and the front desk will be happy to provide information to those who would like to try meals recommended by the locals. Please feel free to ask for assistance.
UberEats and other restaurants are available, but we ask that you pick up your food at the front desk on the 2nd floor.

The Yamato delivery service is available. Packing materials are also available for a fee. Please ask at the front desk. Refrigerated shipping is not available.

Yes, we accept them at the front desk.
Please write the hotel name (WeBase Takamatsu), guest’s full name,
check-in date (or room number if you are staying) in the remarks column.

*Please refrain from sending cash, valuables, refrigerated or frozen items.
*We do not accept packages by cash on delivery.
*Large luggage or a large amount of luggage may be refused.
Please contact us in advance for details.

A color copy/printer (fee required) is available in the lounge on the 2nd floor.
To use the printer, you need to register as a user and send files to the “Public Print” service. (japanese only)
https://www.publicprint.net/

There is no delivery service from the hotel to the airport.

We offer laundry, dry cleaning, and pressing services (for a fee).
If you bring your laundry to the front desk by 10:00 a.m., it will be ready by 6:00 p.m. on the same day.
Please fill out the laundry slip provided in your room and bring it to the front desk.
Please note that we do not accept underwear.
The laundry is closed on Sundays, national holidays, and during specified periods such as the year-end and New Year holidays.
There is also a coin-operated laundry on the 10th floor that can be used 24 hours a day (for a fee).

[Check-in] from 3 p.m. until 12 a.m.
[Check-out] until 11 a.m.

The front desk staff is on duty 24 hours a day, but please contact us in advance if your arrival is after midnight. The automatic entrance door is locked between 1:00AM and 5:00AM. If you arrive during this time, please use the intercom to call our staff.

For guests who wants to extend their stay, we will charge ¥1,000 hourly per room. (Early check-in is only possible from 12 p.m.)

Please note that we may not be able to accept your reservation during peak season, etc., depending on room availability. We hope you understand.

For guests who wants to extend their stay, we will charge ¥1,000 hourly per room.

Please note that we may not be able to accept your reservation during peak season, etc., depending on room availability. We hope you understand.

For reservations made through accommodation reservation sites such as Expedia, Booking, Agoda etc., the cancellation fees listed on each site will apply.
For reservations made through the official WeBase TAKAMATSU website and by phone, we charge 80% of the cancellation fee on the day of your stay and 20% the day before.In case of no-show, the cancellation fee will be 100%.
However, in case of flight cancellation due to bad weather or disaster, please contact us. In such cases, no cancellation fee will be charged.
Basically, no cancellation fee is charged up to 2 days prior to the reservation date, but please note that it may vary depending on the plan.
For groups of 10 or more, please inquire separately.

As a general rule, we ask that you cancel your reservation yourself if you have made a reservation via accommodation reservation sites. Please go to the cancellation page of your reservation confirmation e-mail or your account page.

If you are unable to do so online due to a same-day cancellation or other reasons, please call the customer support center of each reservation site directly.

For customers who have made reservations through the official website and are unable to complete the online procedure, please contact WeBase TAKAMATSU.

We do not accept waitlists.

For children 12 years old and under, up to 2 children in the Executive Twin/Deluxe Twin/Superior Twin Room and up to 1 child in the other types of rooms can sleep together free of charge. However, if you wish to have an extra bed, you will have to pay an additional fee same as of the adult rate. Additionally, if you book a plan that includes breakfast, please note that for children aged 4 and above who are sharing a bed, you will need to purchase a separate breakfast voucher for them.
In addition, pillows, towels, and amenities in the guest room are only available for the number of guests with fee. If you would like an extra for your children, please let the staff know. It will be handed over at the front desk.
The dormitory room can accommodate up to 1 person per bed, so co-sleeping is not allowed.

If you are between 16 and 18 years old and staying alone or with other minors, please submit a parental consent form before your arrival or at check-in.
We will send you a form in advance, so please contact us for more information.
You can also download the consent form. Click here to download the consent form.We do not allow persons under 16 years of age to stay at the hotel alone.

We accept cash, credit cards (VISA, MASTER, AMEX, JCB, UnionPay), e-money (Transportation IC cards, iD, WAON, Rakuten Edy, nanaco), and QR code payments (PayPay, LINE Pay, Rakuten Pay, au PAY, Merpay, Alipay, WeChat Pay).
For group or corporate bookings, bank transfer is also available for advance payment.

We kindly ask all guests to pay at check-in (or in advance).

Yes, it is possible. However, we may not be able to meet your request depending on the availability of rooms.

Yes, it is possible. However, we may not be able to meet your request depending on the availability of rooms.

Please refer to the following for the Accommodation Terms and Conditions.

Terms and Conditions of Accommodation (Japanese)

Terms and Conditions of Accommodation (English)

The hotel can issue receipts only for payments made directly on-site. Please request one at the front desk.
Certificates of Stay can be issued regardless of whether payment was made on-site or in advance.
※ Please note that receipts cannot be reissued.
※ Please request receipts and Certificates of Stay during your stay (between check-in and check-out).

If you made a prepaid reservation through any website other than our official website (whether Japanese or overseas), the hotel cannot issue a receipt under any circumstances. Please issue the receipt yourself through the booking website you used, or contact their customer service.
Please note that receipts issued by overseas booking websites currently do not comply with Japan’s Qualified Invoice system.

〈Examples of Overseas Booking Websites〉
・Booking.com
・Expedia
・Agoda
・Trip.com

There is no curfew, but for security reasons the entrance is locked between 1:00 and 5:00 a.m., so please hold your room key over the sensor next to the entrance to unlock it before entering.
Please be sure to bring your room key with you when you go out.
If you do not have your room key, please contact the front desk using the intercom outside.

You can always carry your card key with you.
You can leave it at the front desk, but please be sure to bring it with you if you are leaving late, as the automatic entrance door is locked between 1:00 and 5:00 at night.

Please be sure to return the room key when you check out. In the event of damage or loss, a fee of 1,000 yen per piece will be charged.

A. Please click on each room type on this page for details on private room amenities.
https://we-base.jp/takamatsu/cms2/room
Only slippers and bath towels are provided in the dormitory rooms. Dormitory guests who need various amenities may purchase them at the front desk. Shampoo, conditioner, and body soap are provided in the shower room.

The following equipment is available for rent at the front desk. Please note that the number of items is limited and we may not be able to provide all of them.

●Cell phone charging cable ●Power conversion plug ●WiFi router * ●Extension cord ●Desk stand ●Iron ●Ice Bucket ●Electric Kettle ●Sewing kit ●Hair iron ●In-house clothes (rental fee ¥300) ●Nightwear for children (100cm/rental fee ¥200) ●Bottle opener ●Wine opener ●Thermometer ●Trouser press ●Bicycle inflator ●Bicycle maintenance kit ●Wheelchair ●Shower chair for nursing ●Assistive handrail for toilet

Please return the item to the front desk. If not returned, we may charge a loss fee.

* A deposit of 5,000 yen is required when renting a WiFi router, and will be refunded upon return.

POLA skin care sets (makeup remover, facial cleanser, lotion, and milky lotion for ¥250) are also available for purchase at the front desk.

One-piece style nightwear is provided in private guest rooms.
For guests staying in the dormitory, loungewear (Samue / Japanese traditional work wear style) is available for rent for ¥300.
Children’s nightwear (one size: 100cm) is also available for rent for ¥200.
Please ask at the front desk if you would like to rent any of these items.

The main entrance of the hotel is equipped with escalators.
For guests using strollers or wheelchairs, our staff will guide you to the front desk floor via the elevator through the employee entrance. Upon arrival, please contact the front desk by phone or via the intercom at the entrance.

All rooms in this facility are strictly non-smoking.
If smoking is detected outside the designated smoking room, a cleaning fee of ¥30,000 as well as damage compensation fees will be charged. Please also refrain from bringing cigarette butts into the guest rooms.

It is strictly prohibited for anyone other than the hotel guest to enter the room. Please meet in front of the front desk or in the lounge.
In the unlikely event that someone other than the hotel guest is found, we may charge a separate fee.

Please contact the hotel.
Foods are stored for one day. For other items, the storage period is For all other items, the storage period is three months.

Please note that the hotel will not contact you regarding lost and found items.

Please refrain from using the bathroom from 3:00 to 5:00 in the morning for cleaning.
Guests staying multiple nights can use the shower at any time, but there may be cleaning between 11:00 and 15:00. Thank you for your understanding.

One towel per day is prepared. If additional towels are required for overnight guests, they can be obtained at the front desk for 100 yen per towel.
For guests staying for consecutive nights, we will provide new towels for your bed every day.

For food hygiene reasons, take-out is not permitted.

Available for use.

[Fee] Adults (11 years old and over) 2,500 yen, 4 to 10 years old 1,500 yen, 3 years old and under free.

No reservation required. Please purchase a breakfast ticket at the front desk.
Please contact us in advance if you are using it in a group.

Even guests who do not have a plan with breakfast can add on the current day. Breakfast tickets are sold at the front desk.

[Fee] Adults (11 years old and over) 2,000 yen, 4 to 10 years old 1,000 yen, 3 years old and under free.

Breakfast is served from 7:00 to 9:30.
We recommend that you enter before 9:00, as additional meals will be closed at 9:00.

We offer a total of over 50 types of buffet, including freshly baked bread, salads, soups, Japanese&Western and Chinese side dishes of the day, yogurt, and udon noodles.

Breakfast vouchers purchased in advance cannot be refunded.
Refunds are not possible even if it is included in the plan at the time of reservation.

Please return any unused breakfast coupons when you check out.