FAQ Compilation List of Frequently Asked Questions

About Facilities
About Access・Parking Lots
About Services
About Accommodation
About Breakfast

About Facilities

Do the rooms have baths and toilets?

Private rooms are equipped with unit baths. All Twin rooms and Comfort Double rooms have a bathroom with separated washroom, toilet and washbasin. Guests staying in Dormitory rooms can use the shared shower and toilet.

Can I connect to the Internet?

Free Wi-Fi is available in the hotel. Please note that a wired LAN connection is not possible. In addition, desktop PCs with internet access are available free of charge in the lounge.

Is smoking allowed in the hotel room?

We have smoking areas on the 2nd and 10th floors. However, the building and rooms are completely non-smoking.
If we find someone smoking outside the designated smoking room, we will charge a cleaning fee of 30,000 yen.

Are there any food or drink services?

There are vending machines on the 2nd and 10th floors.
・Soft Drink Vending Machine
・Alcohol Vending Machine (2nd Floor Only)
・Instant Noodles Vending Machine (2nd Floor Only)
Breakfast is served in the lounge.
[Offering time] 7:00-9:30 L.O.9:00

Do you have a coin laundry?

There is a detergent free coin laundry and dryer on the 10th floor. The usage fee is from 300 yen, and payments can be made with coins and transportation IC cards. Currency exchange can be made at the automatic checkin machine on the 2nd floor or at the front desk.

Can I store my valuables?

There is an electronic lock safe in the room. In addition, you can use lockers at the dormitory where you can set your own PIN.

Is there a large public bath?

There are no large public baths.

Q.Is there a shop in the hotel?

There is a gift shop with souvenirs on the 2nd floor.

About Access・Parking Lots

Is there a parking lot?

There is no private parking lot on the premises of our facility.
There are 4 affiliated parking lots nearby.
Marugamemachi Green Parking Lot
Marui Kamesan P-4
Marugame Town Municipal North Parking Lot
Marugamemachi Ichibangai Parking Lot

【Fee】 1200 yen/24 hours
・Please present the parking ticket issued by each parking lot at the time of check-in.
・Reservations are not accepted.
・You can leave the parking lot only once.

For large vehicles such as microbuses, please contact us by phone. We will introduce a private parking lot. (not affiliated)

Is there a parking lot for two-wheeled vehicles (motorcycles) or bicycles?

There is no motorcycles/bicycle parking on the premises of this facility.
Parking for motorcycles is free of charge at the Marugamemachi Green Parking Lot, 1st floor. However, please note that parking for motorcycles is not affiliated and reservations are not accepted. The lot is locked from 24:00 to 7:00 a.m.

Bicycles can also be parked at Marugamemachi Green B1. Although space is limited, a cycle stand is available to keep your bicycle in the hotel. Please feel free to inquire.

Where is the nearest bus stop?

The closest airport limousine bus stop is “Kencho-dori Chuo Koen-mae” or “Kawaramachi”, a 6-minute walk from the hotel. The nearest bus stop for local buses is “Shoko Chukin Mae”, which is a 1-minute walk.

How do I get to WeBase TAKAMATSU from Takamatsu Airport?

Airport Limousine Bus is available. Please purchase a ticket in advance at the ticket vending machine in the airport. You can also use a transportation system IC card for payment.
Please board the bus at platform 2 and get off at the nearest bus stop “Kencho-dori Chuo Koen-mae” or “Kawaramachi Station”.
The hotel does not sell tickets or make reservations.
The cab ride to the hotel takes about 30 minutes. Estimated fare is approximately 4,000-5,000 yen.

How do I get to WeBase TAKAMATSU from Takamatsu train station?

There are three ways to get to the hotel: on foot, by cab, or by bus.
It takes about 20 minutes by foot or 6 minutes by cab.
By local bus, take the [75 Takamatsu Medical Center] or [Shopping Rainbow Circulation Bus (westbound)] to the Gobancho bus stop. Or, take the [47 Omaya Line], [53 Shioe Line], [33 Kazuno Line] etc. for 10 minutes to the Shoko Chukin Mae bus stop, then get off the bus and walk for 1 minute.

About Services

Can I leave my luggage before checking in and after checking out?

We can store your luggage before check-in and after check-out free of charge at the front desk. (It will be kept only on the day of your stay).
Please do not store valuables or fragile items, as we are not responsible for any lost items.

Can I send my luggage by courier service in advance?

Yes. Please send it to the address below.
We cannot accept cash on delivery or items that require refrigeration or freezing.

1-2-3 Kawaramachi, Takamatsu City, Kagawa Prefecture
WeBase Takamatsu

After filling in the reservation name and check-in date on the delivery slip, please let us know the estimated arrival date of your luggage and your check-in date.
Please contact takamatsu-info@we-base.jp or 087-813-4411 in advance.

What are the available amenities?

In the private rooms, we offer Refrigerator, Nespresso Machine, Electronic Kettle, Hair Dryer, Humidifier, Pajama and Safe Lock.

About Housekeeping

Private rooms are cleaned every day if you want.
Basically, we do not exchange sheets and covers, so if you would like to exchange them, please contact the front desk by 11:00 in the morning.
For those who do not need cleaning for consecutive nights, only towels and toothbrushes will be hung on the doorknob as eco-cleaning. See “What is eco-cleaning?” below.
However, if you stay for 4 nights or more, please be aware that we will be required to enter your room once every 3 days for regular cleaning.
If you are staying in a dormitory room and would like to have your bed made, please let the front desk know by 11:00 on the day of your stay.

What is ECO cleaning?

At WeBase Takamatsu, we clean guest rooms in an environmentally friendly manner. Eco-cleaning rooms will not be cleaned and staff will not enter the room.
We will only prepare a towel and a toothbrush and hang it on the doorknob.
If you would like eco-cleaning, please put the “eco-cleaning” magnet on the outside of the door by 11:00 am.
If you wish for us to collect used towels and garbage, please leave them in front of the door (corridor side) by 11:00 in the morning.
In the case of eco-cleaning, we will give you a bottle of mineral water.
*Eco-cleaning is a service only for those who use private rooms.

Is room service available?

Unfortunately, we do not offer room service.
There is a restaurant district nearby, and the front desk will be happy to provide information to those who would like to try meals recommended by the locals. Please feel free to ask for assistance.
UberEats and other restaurants are available, but we ask that you pick up your food at the front desk on the 2nd floor.

Can you ship packages?

The Yamato delivery service is available. Packing materials are also available for a fee. Please ask at the front desk. Refrigerated shipping is not available.

Can the hotel receive items I purchased online?

Yes, we accept them at the front desk.
Please write the hotel name (WeBase Takamatsu), guest’s full name,
check-in date (or room number if you are staying) in the remarks column.

*Please refrain from sending cash, valuables, refrigerated or frozen items.
*We do not accept packages by cash on delivery.
*Large luggage or a large amount of luggage may be refused.
Please contact us in advance for details.

Is there s printer and copy machine?

A color copy/printer (fee required) is available in the lounge on the 2nd floor.
To use the printer, you need to register as a user and send files to the “Public Print” service. (japanese only)

Do you offer luggage delivery service from the hotel to the airport?

There is no delivery service from the hotel to the airport.

About Laundry Services

We offer laundry, dry cleaning, and pressing services (for a fee).
If you bring your laundry to the front desk by 10:00 a.m., it will be ready by 6:00 p.m. on the same day.
Please fill out the laundry slip provided in your room and bring it to the front desk.
Please note that we do not accept underwear.
The laundry is closed on Sundays, national holidays, and during specified periods such as the year-end and New Year holidays.
There is also a coin-operated laundry on the 10th floor that can be used 24 hours a day (for a fee).

About Accommodation

What time is the check-in/check-out?

[Check-in] from 3 p.m. until 12 a.m.
[Check-out] until 11 a.m.

The front desk staff is on duty 24 hours a day, but please contact us in advance if your arrival is after midnight. The automatic entrance door is locked between 1:00AM and 5:00AM. If you arrive during this time, please use the intercom to call our staff.

Is early check-in possible?

For guests who wants to extend their stay, we will charge ¥1,000 hourly per person. (Early check-in is only possible from 12 p.m.)

Please note that we may not be able to accept your reservation during peak season, etc., depending on room availability. We hope you understand.

Is late check-out possible?

For guests who wants to extend their stay, we will charge ¥1,000 hourly per person.

Please note that we may not be able to accept your reservation during peak season, etc., depending on room availability. We hope you understand.

What is the cancellation policy?

For reservations made through accommodation reservation sites such as Expedia, Booking, Agoda etc., the cancellation fees listed on each site will apply.
For reservations made through the official WeBase TAKAMATSU website and by phone, we charge 80% of the cancellation fee on the day of your stay and 20% the day before.In case of no-show, the cancellation fee will be 100%.
However, in case of flight cancellation due to bad weather or disaster, please contact us. In such cases, no cancellation fee will be charged.
Basically, no cancellation fee is charged up to 2 days prior to the reservation date, but please note that it may vary depending on the plan.
For groups of 10 or more, please inquire separately.

How do I cancel?

As a general rule, we ask that you cancel your reservation yourself if you have made a reservation via accommodation reservation sites. Please go to the cancellation page of your reservation confirmation e-mail or your account page.

If you are unable to do so online due to a same-day cancellation or other reasons, please call the customer support center of each reservation site directly.

For customers who have made reservations through the official website and are unable to complete the online procedure, please contact WeBase TAKAMATSU.

Do you accept waitlists?

We do not accept waitlists.

I will be staying for an extended period of time, do you offer any discounts?

Discounts are available for monthly and weekly stays.
You must stay in the same category and room type for the duration of your stay.
Please request the discount at the time of reservation. Discounts are not available for extended stays.

I have small children, is there a fee?

For children 12 years old and under, up to 2 children in the Executive Twin/Deluxe Twin/Superior Twin Room and up to 1 child in the other types of rooms can sleep together free of charge. However, if you wish to have an extra bed, you will have to pay an additional fee same as of the adult rate. Additionally, if you book a plan that includes breakfast, please note that for children aged 4 and above who are sharing a bed, you will need to purchase a separate breakfast voucher for them.
In addition, pillows, towels, and amenities in the guest room are only available for the number of guests with fee. If you would like an extra for your children, please let the staff know. It will be handed over at the front desk.
The dormitory room can accommodate up to 1 person per bed, so co-sleeping is not allowed.

I am under 18 years old, can I stay alone?

If you are between 16 and 18 years old and staying alone or with other minors, please submit a parental consent form before your arrival or at check-in.
We will send you a form in advance, so please contact us for more information.
You can also download the consent form. Click here to download the consent form.We do not allow persons under 16 years of age to stay at the hotel alone.

What local payment methods are available?

Cash, Credit Card (VISA/MASTER/AMEX/JCB/UnionPay), Electronic Payments (PayPay/LINE Pay/Rakuten Pay/au Pay/Alipay/WeChat Pay) are available.
For groups and corporate clients, bank transfer is also available as a pre-payment method.

Can I settle the accommodation fee when I check out?

We kindly ask all guests to pay at check-in (or in advance).

Is it possible to specify the room floor, room number, or dormitory bed?

Yes, it is possible. However, we may not be able to meet your request depending on the availability of rooms.

Can I request two rooms to be assigned next to each other?

Yes, it is possible. However, we may not be able to meet your request depending on the availability of rooms.

What are the Accommodation Terms and Conditions?

Please refer to the following for the Accommodation Terms and Conditions.

Terms and Conditions of Accommodation (Japanese)

Terms and Conditions of Accommodation (English)

I would like to receive a receipt or certificate of stay.

Please let us know during your check in.
If you have made a reservation with advanced payment from websites such as Rakuten, Jalan, Booking.com, Agoda, etc., please issue your own receipt from each site.

Is there a curfew?

There is no curfew, but for security reasons the entrance is locked between 1:00 and 5:00 a.m., so please hold your room key over the sensor next to the entrance to unlock it before entering.
Please be sure to bring your room key with you when you go out.
If you do not have your room key, please contact the front desk using the intercom outside.

Should I leave my card key when I go out?

You can always carry your card key with you.
You can leave it at the front desk, but please be sure to bring it with you if you are leaving late, as the automatic entrance door is locked between 1:00 and 5:00 at night.

Please be sure to return the room key when you check out. In the event of damage or loss, a fee of 1,000 yen per piece will be charged.

Are amenities provided?

A. Please click on each room type on this page for details on private room amenities.
Only slippers and bath towels are provided in the dormitory rooms. Dormitory guests who need various amenities may purchase them at the front desk. Shampoo, conditioner, and body soap are provided in the shower room.

About rental items

The following equipment is available for rent at the front desk. Please note that the number of items is limited and we may not be able to provide all of them.

●Cell phone charging cable ●Power conversion plug ●WiFi router *1 ●Extension cord ●Desk stand ●Iron ●Ice Bucket ●Sewing kit ●Hair iron ●In-house clothes (rental fee ¥300) ●Nightwear for children (100cm/rental fee ¥200) ●Bottle opener ●Wine opener ●Thermometer ●Trouser press *2 ●Bicycle inflator ●Bicycle maintenance kit ●Wheelchair ●Shower chair for nursing ●Assistive handrail for toilet

Please return the item to the front desk. If not returned, we may charge a loss fee.

1 A deposit of 5,000 yen is required when renting a WiFi router, and will be refunded upon return.
2 Trouser presses are located in front of the elevators on the 4th through 9th floors, so please feel free to use them.

POLA skin care sets (makeup remover, facial cleanser, lotion, and milky lotion for ¥250) are also available for purchase at the front desk.

For guests using strollers and wheelchairs

The entrance to the hotel is by escalator.
Strollers and wheelchair users can use the elevator from the employee entrance to the front desk floor.

About smoking in private rooms

Private rooms have one-piece nightwear.
Dormitory room guests can rent nightwear for a fee (300 yen).
Please ask at the front desk.

Can I invite a non-guest to my room?

It is strictly prohibited for anyone other than the hotel guest to enter the room. Please meet in front of the front desk or in the lounge.
In the unlikely event that someone other than the hotel guest is found, we may charge a separate fee.

I forgot an item in my room

Please contact the hotel.
Foods are stored for one day. For other items, the storage period is For all other items, the storage period is 1 month.

Please note that the hotel will not contact you regarding lost and found items.

What time are the dormitory showers open?

Please refrain from using the bathroom from 3:00 to 5:00 in the morning for cleaning.
Guests staying multiple nights can use the shower at any time, but there may be cleaning between 11:00 and 15:00. Thank you for your understanding.

Can I get a change of towel in the dormitory?

One towel per day is prepared. If additional towels are required for overnight guests, they can be obtained at the front desk for 100 yen per towel.
For guests staying for consecutive nights, we will provide new towels for your bed every day.

About Breakfast

Is breakfast available for take-out (to go)?

For food hygiene reasons, take-out is not permitted.

Can non-guests eat breakfast?

Available for use.

[Fee] Adults (11 years old and over) 2,500 yen, 4 to 10 years old 1,500 yen, 3 years old and under free.

No reservation required. Please purchase a breakfast ticket at the front desk.
Please contact us in advance if you are using it in a group.

Can I buy a breakfast ticket on the current day?

Even guests who do not have a plan with breakfast can add on the current day. Breakfast tickets are sold at the front desk.

[Fee] Adults (11 years old and over) 2,000 yen, 4 to 10 years old 1,000 yen, 3 years old and under free.

What time do you open for breakfast?

Breakfast is served from 7:00 to 9:30.
We recommend that you enter before 9:00, as additional meals will be closed at 9:00.

What is included in breakfast?

We offer a total of over 50 types of buffet, including freshly baked bread, salads, soups, Japanese&Western and Chinese side dishes of the day, yogurt, and udon noodles.

I would like to cancel breakfast.

Breakfast vouchers purchased in advance cannot be refunded.
Refunds are not possible even if it is included in the plan at the time of reservation.

Please return any unused breakfast coupons when you check out.