【Important Notice】

We have confirmed that the accommodation reservation information management system (hereinafter referred to as the management system) provided by an online travel agent, which we use, has been subjected to unauthorized access.

Consequently, messages directing some customers who booked “WeBase Hakata” via the online travel agent to phishing sites were delivered.

Furthermore, there is a possibility that personal information of customers stored in the management system may have been viewed by third parties.

We do not request credit card information or urge payment via email or chat on the accommodation reservation site.

We kindly ask our customers not to access files or links attached to emails from the online travel agent without caution and to contact us if the content seems unfamiliar.

We have sent cautionary messages to customers to whom have received the phishing message and have changed the login passwords for the online travel agent at all WeBase facilities.

We deeply apologize for any inconvenience and concern caused to our customers.

※ “Phishing site” refers to a fake website that mimics a real website, created using fraudulent methods to steal personal information such as credit card numbers.