FAQ

Guest rooms do not have a private-use bath or toilet. Please use the shared restroom on each floor and the shower room on the second floor. (Open hour: 4:00 PM – 11:00 AM of the next day. *Cleaning hours: 3:00 AM – 5:00 AM). Male only shower room will be for All Genders from 11:00 PM to 3:00 AM.

Free Wi-Fi is available in the building. Ask our staff for more details.

We have a laundry room on the first floor.
Ask our staff about the fees and other details.

There is affiliated parking lot 3 minutes walk from WeBase HAKATA.

Kamiyo Parking Tenyamachi

ADDRESS　ー　7-25 Tenya-machi, Hakata-ku, Fukuoka-shi, Fukuoka 812-0025 View on GoogleMap
PRICE　ー 　1,300 yen
HOURS　ー 3:00 PM – 12:00 PM of the following day
OTHER　ー　Height limit: 210cm
Multistory car park (211 spaces).
Taking out midway will cost extra.
A service ticket must be purchased at the reception.

There is a smoking space on the balcony of the lounge on the 9th floor.
Smoking is prohibited in the guest rooms and all other areas in the building.

All rooms have bedsheets, pillowcases, bath towels and slippers.

Face towels are also provided in the Twin and King rooms.

There is a shared kitchen where you can cook in the lounge on the 9th floor.We have a complete set of dishes, chopsticks and cutlery, pots and cooking utensils as well as electrical appliances such as pots, ovens and IH stoves. There is also a communal refrigerator.

There is no refrigerator in the guest rooms, but there is a shared refrigerator available in the 9th-floor lounge.
You can store your items there by writing your name on the tag attached to the fridge door.

[Free of charge] Shower chair x1, Foldable Wheelchair x1
*Shower chair armrests are movable
*Wheelchair only available during emergency case or on-site use (within hostel)

In case you require barrier-free equipments, please contact front staff during check in.
Our staff will provide according to your request.

All-Purpose Restroom located at 1st floor and 6th floor of our hostel. *Figure shown is from 6th floor All-Purpose Restroom.

Each shower room has one All-Purpose Shower booth with handrail attached.

Check-in is between 4:00 PM and 2:00 AM. Please let us know in advance if you need to check-in after 10:00 PM (front desk at +81-29-292-2322). When you arrive later than 11:00 PM, please press the intercom next to the entrance door. Check-out by 11:00 AM.

Early Check-In:
Check-in starts at 4:00 PM.If you wish to enter the room before that, please consult in advance.If possible, we charge an additional 1,000 yen per hour (per room).

Late Checkout:
If you check out after 11:00 AM, you will be charged an additional 1,000 yen per hour (per room).
Also, if you want to chek-out late, please consult with us in advance.

For the WeBase HAKATA Hostel Terms and Conditions, please click here.

For the WeBase HAKATA Hostel Rules of Use, please click here.

Cancellation policy varies depending on the package, so please confirm the policy at the time of reservation. Cancellations made on the date of arrival and/-or in the event of a no-show, the guest will incur a 100% fee. If you are a group of more than 15 people, you can check the details here.

There is no curfew, but we lock the entrance at 11:00 PM for security reasons. To enter the building after 11:00 PM, you will need the key card that is provided at check-in. Hold your key card in front of the sensor next to the entrance to unlock it. Be sure to always take your card key with you when you go out.

Amenities such as  hairbrush, razor, earplug, slippers, toothbrush, face towel, bath towel, and pajamas are available for purchase or rental at the front desk. Shampoo, conditioner, body soap and hair dryer are provided for free in the shower room.

For minors aged between 16 and 18, a parental consent form is required when and if staying on their own or with other guests.
*Persons under 16 years of age are not allowed to stay alone or with other applicable persons.
Please submit this form for all guests before check-in.

Children below school age cannot stay in a dorm. For those guests wishing to bring a small child, you may use one of our private rooms.

If you have separate reservations, you will need to check in again even if the dates are continuous.
Please check out by 11:00 AM the next day and check in after 4:00 PM
The staff will inform you of the details at the front desk on the day. Please tell the staff that you have a reservation for another day.

As for meals, due to hygiene reasons, we ask that you refrain from eating in the guest room. Tableware is also available on the 9th floor, so please use it.Drinks are also available in the room. Also, there are many restaurants nearby, so please refer to the gourmet book in front of the front desk when you are looking for it.

Simple breakfast is served at the 9th floor lounge space from 7:00AM to 9:30 AM.

【Menu】 bread, cereal,  yogurt, soup, coffee, and juice

We apologize for your inconvenience, but currently we are not providing any Allergen-free breakfast.

Allergen Information
Specific Ingredients: Wheat, Milk
Ingredients Similar to Specific Ingredients: Almonds, Oranges, Soy, Apples, Gelatin

*Regarding Allergen Information: This information is provided based on the ingredient details (food labeling) from the materials used, and the manufacturing company. If you have any questions or concerns, please feel free to contact us.

Since the space in the building is limited, we cannot store our guests’ delivery-service packages. (Please use the delivery service company located three minutes on foot from WeBase HAKATA.) You can send a package from the convenience store located one minute on foot from the hotel. We apologise for the inconvenience.

Guests may store their luggage in our cloakroom located on the first floor on the day of arrival. Guests will be responsible for their belongings. The hostel cannot take responsibility for any lost possessions while using the cloakroom.

If you wish to have your room cleaned, please request the cleaning service at the front desk by 11:00 AM on the day.

Pajama (one-piece), chargers, cables (iPhone/C type), outlet conversion plugs, curls/straight irons, and Dyson dryers are available.Please note that the number is limited.To prevent non-return, we ask for a deposit of 1,000 yen.

WeBase HAKATA offers a rental cycle for guests only.

~Rental details~
Hours:7:00 AM – 10:00 PM
Fee: 2 hours 500 yen / 5 hours 1,000 yen / 2,000 yen for 10 hours *Reservation not available
Deposit: 2,000 (cannot be returned in case of damage or loss of parts) Cash only
*Limited to 3 bicycles

We have vending machines installed on the 9th floor, including:

• Refreshment Vending Machine (Coffee, Soft Drinks, Mineral Water, etc.)
• Alcohol Vending Machine (Asahi Beer, Kaku Highball, Sours, etc.)

You can use the lounge from 11:00 AM before check-in and 3:00 PM after check-out. After that, you can use it for 550 yen per person per hour.Please contact the front desk before using it.

We are able to retrieve your luggage delivered by CARGO PASS. In case you need their service, please look for CARGO PASS Service counter at Fukuoka Airport International Terminal (At Arrival gate on 1st floor)
After we receive your luggages, we will store those at our Cloakroom on 1st floor of our hostel.
Please be aware that our hostel do not have delivery services
Click here for information about CARGO PASS