FAQ

About the Facilities

About the Stay

What time is check-in / check-out?

Check-in is between 4:00 PM and 10:00 PM. Please let us know in advance if you need to check-in after 10:00 PM (front desk at +81-29-292-2322). When you arrive later than 11:00 PM, please press the intercom next to the entrance door. Check-out by 11:00 AM.

What is your cancellation policy?

Cancellations made on the date of arrival and/-or in the event of a no-show, the guest will incur a 100% fee. Cancellations made on the day before the date of the booking will incur a 50% fee. Cancellations between 9 days and 3 days before the arrival date will incur a 10% fee. Any cancellations made 10 or more days prior to the date of arrival will be free of charge. For groups of 15 people or more, please contact us for more information.

Is there a curfew?

There is no curfew, but we lock the entrance at 11:00 PM for security reasons. To enter the building after 11:00 PM, you will need the key card that is provided at check-in. Hold your key card in front of the sensor next to the entrance to unlock it. Be sure to always take your card key with you when you go out.

Are there any amenities?

Amenities such as a hairbrush, razor, earplug, slippers, toothbrush, face towel, bath towel, and pajamas are available for purchase or rental at the front desk. Shampoo, conditioner, and body wash are equipped in the shower room.

About the Service

Can we leave our luggage at WeBase Hakata?

Guests may store their luggage in our cloakroom located on the first floor on the day of arrival. Guests will be responsible for their belongings. The hostel cannot take responsibility for any lost possessions while using the cloakroom.

Changing towels

If you wish to have your room cleaned, please request the cleaning service at the front desk by 11:00 AM on the day.

Is it possible to receive or send a delivered parcel?

Since the space in the building is limited, we cannot store our guests’ delivery-service packages. (Please use the delivery service company located three minutes on foot from WeBase Hakata.) You can send a package from the convenience store located one minute on foot from the hotel. We apologise for the inconvenience.