Initiatives to Reduce the Us

FAQ

About the Facilities

Does each room have a bath and toilet?

Does each room have a bath and toilet?
Guest rooms do not have a private-use bath or toilet. Please use the shared restroom on each floor and the shower room on the second floor. (Shower rooms are closed during cleaning hours. We will provide details at the front desk).

Do you have an internet connection?

Free Wi-Fi is available in the building. Ask our staff for more details.

Do you have a laundrette?

We have a laundry room on the first floor.
Ask our staff about the fees and other details.

Do you have a parking lot?

There are two affiliated parking lots 2 minutes walk from WeBase HAKATA.

① Trust Park Kamikawabata

ADDRESS ー 12-29 Kamikawabatamachi, Hakata-ku, Fukuoka-shi, Fukuoka 812-0026 View on GoogleMap
PRICE ー 1,200 yen
HOURS ー 3:00 PM – 12:00 PM of the following day
OTHERS ー Height limit: 155cm Minimum ride height: 12cm
Multistory car park (66 spaces).
Taking out midway will cost extra.

② Kamiyo Parking Tenyamachi

ADDRESS ー 7-25 Tenya-machi, Hakata-ku, Fukuoka-shi, Fukuoka 812-0025 View onGoogleMap
PRICE ー  1,300 yen
HOURS ー 3:00 PM – 11:00 AM of the following day
OTHER ー Height limit: 210cm
Multistory car park (211 spaces).
Taking out midway will cost extra.
A service ticket must be purchased at the reception.

Smoking in the building

There is a smoking space on the balcony of the lounge on the 9th floor.
Smoking is prohibited in the guest rooms and all other areas in the building.

Vending services

There is a vending machine area on the 9th floor.

About the Stay

What time is check-in / check-out?

Check-in is between 4:00 PM and 10:00 PM. Please let us know in advance if you need to check-in after 10:00 PM (front desk at +81-29-292-2322). When you arrive later than 11:00 PM, please press the intercom next to the entrance door. Check-out by 11:00 AM.

What is your cancellation policy?

Cancellations made on the date of arrival and/-or in the event of a no-show, the guest will incur a 100% fee. Cancellations made on the day before the date of the booking will incur a 50% fee. Cancellations between 9 days and 3 days before the arrival date will incur a 10% fee. Any cancellations made 10 or more days prior to the date of arrival will be free of charge. For groups of 15 people or more, please contact us for more information.

Is there a curfew?

There is no curfew, but we lock the entrance at 11:00 PM for security reasons. To enter the building after 11:00 PM, you will need the key card that is provided at check-in. Hold your key card in front of the sensor next to the entrance to unlock it. Be sure to always take your card key with you when you go out.

Are there any amenities?

Amenities such as a hairbrush, razor, earplug, slippers, toothbrush, face towel, bath towel, and pajamas are available for purchase or rental at the front desk. Shampoo, conditioner, and body wash are equipped in the shower room.

Can minors stay at the hotel?

For minors aged between 16 and 18, a parental consent form is required when and if staying on their own or with other guests.
*Persons under 16 years of age are not allowed to stay alone or with other applicable persons.
Please submit this form for all guests before check-in.

 

Can children of preschool age stay at WeBase HAKATA?

Children below school age cannot stay in a dorm. For those guests wishing to bring a small child, you may use one of our private rooms.

Can minors stay at the hotel?

For minors aged between 16 and 18, a parental consent form is required when and if staying on their own or with other guests.
*Persons under 16 years of age are not allowed to stay alone or with other applicable persons.
Please submit this form for all guests before check-in.

About the Service

Is breakfast included?

IA simple breakfast is served at the 9th floor lounge  from 7:00 to 10:00 (L.O.9:30).

【Menu】Mentaiko French bread, bread, yogurt, soup and orange juice
Is it possible to receive or send a delivered parcel?

Since the space in the building is limited, we cannot store our guests’ delivery-service packages. (Please use the delivery service company located three minutes on foot from WeBase Hakata.) You can send a package from the convenience store located one minute on foot from the hotel. We apologise for the inconvenience.

Can we leave our luggage at WeBase Hakata?

Guests may store their luggage in our cloakroom located on the first floor on the day of arrival. Guests will be responsible for their belongings. The hostel cannot take responsibility for any lost possessions while using the cloakroom.

Changing towels

If you wish to have your room cleaned, please request the cleaning service at the front desk by 11:00 AM on the day.

Is it possible to receive or send a delivered parcel?

Since the space in the building is limited, we cannot store our guests’ delivery-service packages. (Please use the delivery service company located three minutes on foot from WeBase Hakata.) You can send a package from the convenience store located one minute on foot from the hotel. We apologise for the inconvenience.

What are the guest room features?

All rooms have bedsheets, pillowcases, and bath towels. Twin rooms also have face towels. King rooms have face towels, toothbrushes, and slippers.

Room cleaning

If you wish to have your room cleaned, please request the cleaning service at the front desk by 11:00 AM on the day.

Electrical outlet adapters

Guests may store their luggage in our cloakroom located on the first floor on the day of arrival. Guests will be responsible for their belongings. The hostel cannot take responsibility for any lost possessions while using the cloakroom.