FAQ

Does each room have a bath and toilet?
Guest rooms do not have a private-use bath or toilet. Please use the shared restroom on each floor and the shower room on the second floor. (Shower rooms are closed during cleaning hours. We will provide details at the front desk).

Free Wi-Fi is available in the building. Ask our staff for more details.

We have a laundry room on the first floor.
Ask our staff about the fees and other details.

There is affiliated parking lot 3 minutes walk from WeBase HAKATA.

Kamiyo Parking Tenyamachi

ADDRESS　ー　7-25 Tenya-machi, Hakata-ku, Fukuoka-shi, Fukuoka 812-0025 View onGoogleMap
PRICE　ー 　1,300 yen
HOURS　ー 3:00 PM – 11:00 AM of the following day
OTHER　ー　Height limit: 210cm
Multistory car park (211 spaces).
Taking out midway will cost extra.
A service ticket must be purchased at the reception.

There is a smoking space on the balcony of the lounge on the 9th floor.
Smoking is prohibited in the guest rooms and all other areas in the building.

There is a vending machine area on the 9th floor.

Check-in is between 4:00 PM and 10:00 PM. Please let us know in advance if you need to check-in after 10:00 PM (front desk at +81-29-292-2322). When you arrive later than 11:00 PM, please press the intercom next to the entrance door. Check-out by 11:00 AM.

Cancellations made on the date of arrival and/-or in the event of a no-show, the guest will incur a 100% fee. Cancellations made on the day before the date of the booking will incur a 50% fee. Cancellations between 9 days and 3 days before the arrival date will incur a 10% fee. Any cancellations made 10 or more days prior to the date of arrival will be free of charge. For groups of 15 people or more, please contact us for more information.

There is no curfew, but we lock the entrance at 11:00 PM for security reasons. To enter the building after 11:00 PM, you will need the key card that is provided at check-in. Hold your key card in front of the sensor next to the entrance to unlock it. Be sure to always take your card key with you when you go out.

Amenities such as a hairbrush, razor, earplug, slippers, toothbrush, face towel, bath towel, and pajamas are available for purchase or rental at the front desk. Shampoo, conditioner, and body wash are equipped in the shower room.

For minors aged between 16 and 18, a parental consent form is required when and if staying on their own or with other guests.
*Persons under 16 years of age are not allowed to stay alone or with other applicable persons.
Please submit this form for all guests before check-in.

Children below school age cannot stay in a dorm. For those guests wishing to bring a small child, you may use one of our private rooms.

For minors aged between 16 and 18, a parental consent form is required when and if staying on their own or with other guests.
*Persons under 16 years of age are not allowed to stay alone or with other applicable persons.
Please submit this form for all guests before check-in.

IA simple breakfast is served at the 9th floor lounge  from 7:00 to 10:00 (L.O.9:30).

Since the space in the building is limited, we cannot store our guests’ delivery-service packages. (Please use the delivery service company located three minutes on foot from WeBase Hakata.) You can send a package from the convenience store located one minute on foot from the hotel. We apologise for the inconvenience.

Guests may store their luggage in our cloakroom located on the first floor on the day of arrival. Guests will be responsible for their belongings. The hostel cannot take responsibility for any lost possessions while using the cloakroom.

If you wish to have your room cleaned, please request the cleaning service at the front desk by 11:00 AM on the day.

Since the space in the building is limited, we cannot store our guests’ delivery-service packages. (Please use the delivery service company located three minutes on foot from WeBase Hakata.) You can send a package from the convenience store located one minute on foot from the hotel. We apologise for the inconvenience.

All rooms have bedsheets, pillowcases, and bath towels. Twin rooms also have face towels. King rooms have face towels, toothbrushes, and slippers.

If you wish to have your room cleaned, please request the cleaning service at the front desk by 11:00 AM on the day.

Guests may store their luggage in our cloakroom located on the first floor on the day of arrival. Guests will be responsible for their belongings. The hostel cannot take responsibility for any lost possessions while using the cloakroom.